Although most people I've talked to have made mention of the fantastic *ahem* customer service they've had with AT&T, I've not yet had the personal pleasure of interacting with their automated menu system, minutes upon minutes of cheesy hold muzak, the looping track telling me I can get support online, or the CSA's wanting to "ensure that I am extremely satisfied."
40 minutes has passed so far (on hold now) and I've only talked to one actual person for a total of about 5 minutes. The last bout of holding has lasted 20 minutes.
At last a very profession lady has answered and is going to try to help me.
Updates in a little bit! Wish me luck!
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