more ATT fun

Sooo.....apparently the solution is to wait a few more days while the system optimizes.

Once again, online with a different department of tech support.

And to provide some reference of how slow our speeds are, we should be getting around 1.5 to 3 Mbs downloading. Tests are showing 0.3 to 0.6 Mbs. Not even half of what we ought to be getting.

Broadband tech associate has (hopefully) found a probable cause and is contacting the responsible department. She informed me that our upgrade was recorded in one system, but the ISP was still listing us at our old speed. Sounds like the billing and accounts department was getting theirs.

Thank you AT&T for your wonderful customer service.