ATT&T fun, pt.3

Finally, at long last, our high speed internet connection is *actually* high speed.

Slight apologies for making this into multiple posts. For some reason it made sense at the time, as if people were keeping up with this blog in real time. I was treating it a little like Twitter, but without the character limit.

Til next time! See ya!

more ATT fun

Sooo.....apparently the solution is to wait a few more days while the system optimizes.

Once again, online with a different department of tech support.

And to provide some reference of how slow our speeds are, we should be getting around 1.5 to 3 Mbs downloading. Tests are showing 0.3 to 0.6 Mbs. Not even half of what we ought to be getting.

Broadband tech associate has (hopefully) found a probable cause and is contacting the responsible department. She informed me that our upgrade was recorded in one system, but the ISP was still listing us at our old speed. Sounds like the billing and accounts department was getting theirs.

Thank you AT&T for your wonderful customer service.

'Net issues

Although most people I've talked to have made mention of the fantastic *ahem* customer service they've had with AT&T, I've not yet had the personal pleasure of interacting with their automated menu system, minutes upon minutes of cheesy hold muzak, the looping track telling me I can get support online, or the CSA's wanting to "ensure that I am extremely satisfied."

40 minutes has passed so far (on hold now) and I've only talked to one actual person for a total of about 5 minutes. The last bout of holding has lasted 20 minutes.

At last a very profession lady has answered and is going to try to help me.

Updates in a little bit! Wish me luck!